Boxes of returned mail awaiting research. No one wants to see them. They remind you of money that's been wasted, and the potential for more waste. Whether the reason is undeliverable mail, forwarding addresses expired, no such person, insufficient addresses or some other cause, they all find their way back to your mailroom - and require time and more expense to fix.
It takes critical resources from other functions to research each piece of returned mail, find the correct address and re-mail it. Often the task involves coordinating resources from multiple departments, taking even more people from other important activities. In addition, if a check is returned, the odds are that costs will increase because you'll have to handle one or more phone calls from a provider. That also puts valuable relationships at risk. Returned payments can also affect corporate accounting, as financial accounts can become badly out of balance when a large volume of checks must be deposited and re-issued.
It typically costs $2.50 to $4.00 to research and re-send a piece of returned mail. If a returned payment is involved, the cost is much higher - it typically costs $20-$25 to research, re-issue and re-send a returned check. An operation with 500,000 covered lives typically processes about 5 million claims a year. If only one percent of that company's claims statements and checks are returned, that's 50,000 pieces of mail that require research and re-mailing. And that's a six-figure cost that could be much, much smaller.
At the heart of most returned mail is poor provider data quality. It's the tail that wags the dog. Poor provider data quality slows down operations, drives up costs and frustrates providers. The good news is that with Enclarity, you can keep your provider information file correct and current today and tomorrow, and significantly reduce the volume of returned provider mail and payments. Less returned mail means less wasted paper and postage, fewer phone calls, resources that can be redirected to solve other problems, and better provider relations. It all adds up to improved profitability and a competitive advantage.
By offering a rapid and highly accurate way to cleanse, standardize and augment provider files, and keep them that way with our ProviderPoint® solution, we're revolutionizing provider data maintenance and stamping out the returned mail problem. If you need to research individual providers, our Web-based ProviderLookup® solution makes research for returned mail a snap. ProviderLookup helps operations staff and marketing teams verify and update provider records and accurately update databases for returned mail. And Enclarity Provider SelectFile® gives you subscription access to our Master Provider Referential Database, for correct, current and comprehensive insights and details on over 6.5 million providers.
By working with Enclarity, you can keep your provider information files and claims correct and up-to-date today and tomorrow. You'll see improvements in higher auto-adjudication rates, decreased manual work, improved claim accuracy, reduced volumes of re-work, significantly less returned mail, better use of claims resources, as well as lower late payment interest and performance guarantee payouts. Powered by Enclarity, your operations can finally run the way you always imagined.
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